Eligibility Criteria:
Condition: To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
Proof of Purchase: A receipt or proof of purchase is required to process any return.
Return Process:
Initiation: To initiate a return, please contact our customer service team at shop@erasventures.com within 24 hours of receiving your order.
Shipping: You will be responsible for covering the shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refunds
Inspection and Approval:
Upon receiving your returned item, we will inspect it and notify you of the status of your refund.
If the return is approved, we will process the refund to your original method of payment.
Processing Time:
Refunds will be processed within 5 business days. Please note that it may take additional time for your bank or credit card issuer to reflect the refund in your account.
Exchanges
Eligibility:
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at shop@erasventures.com.
Contact Us
If you have any questions about our Refund Policy or need assistance with a return or exchange, please contact us:
Email: shop@erasventures.com
Phone: +91 77369 30073 | +91 98959 14257
Address:
Eras Ventures LLP
KP Tower, Opp Media One TV Channel,
Velliparamba Post, Calicut, Kerala, India
Pin Code: 673 008
www.erasventures.com
By making a purchase on our website, you agree to this Refund Policy. We reserve the right to modify this policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
